“I think I broke it.” That was the first thing Margaret said when she called me—panic in her voice, mouse clicking furiously in the background. She was newly retired, and had just bought her first Mac. After a lifetime of PC use at work (mostly Excel, email, and avoiding IT at all costs), she’d decided … Read more
The Surprise Under the Hood of Your iPhone When Irene, a retired nurse from Milan, first unboxed her iPhone 15, she gently tapped the screen and whispered, “Be kind to me.” She wasn’t joking. After years of flip phones and paper calendars, the shiny new world of iOS 18 felt like being dropped in a … Read more
“What Are All These Little Icons at the Bottom of My Screen?” If you’re new to the Mac, one of the first things you’ll notice is that row of icons sitting quietly at the bottom (or side) of your screen. Some of them bounce. Others glow. A few just sit there looking mysterious. That, dear reader, is … Read more