“Wait… Did I Forget the Milk Again?” Janet, 52, told me she didn’t buy an iPhone to feel like she needed a PhD.She bought it to make her life easier. But there she was in the frozen foods aisle—staring at her screen, trying to open an app she downloaded three months ago for groceries but never … Read more
“Is this email from Apple… or someone pretending to be?” That was the first question Lydia asked me after she opened a message claiming her Apple ID had been “locked for suspicious activity.” Lydia is 52, a retired nurse who bought her first MacBook last spring to keep in touch with her grandkids. She’s smart, … Read more
“My iPhone vanished. I swear it was right here.” That’s exactly what Marcia told me during a Saturday morning class at the local library. She was halfway through telling me how her grandkids taught her to send voice messages when she reached for her iPhone… and realized it wasn’t there. “I must’ve left it at … Read more