“I just want to see my phone, not fight with it.” That’s what Gail, a 53-year-old art teacher, told me during one of our first sessions together. She loved using her iPhone to keep up with her grown kids, browse Pinterest, and snap photos of her garden. But reading small text on the screen? A nightmare. Navigating … Read more
Why Safari Feels So Complicated—Until It Doesn’t Do you remember the first time you sat in the driver’s seat of a car? The pedals, the mirrors, the wheel—it all seemed a little overwhelming. But eventually, it became second nature. Safari, Apple’s built-in web browser, is a lot like that. If you’ve ever opened Safari on … Read more
“Am I Sending This to the Right Person?” The Surprisingly Emotional First Step into Email (and How to Get It Right) When Linda, a retired school librarian, sat down to send her very first email on her new Mac, she triple-checked everything. Was the name right? The address? What if she hit the wrong button … Read more