“I Just Pressed the Button… and Nothing Happened” Last winter, I got a nervous call from Irene, a 52-year-old florist from Ohio who had recently switched from her old Windows PC to a brand-new MacBook Air. “Simone,” she whispered, “I think I broke it. It won’t even start.” If you’ve ever pressed your Mac’s power button … Read more
The Update That Made Frank Smile (Even Before His Morning Coffee) Frank is 52, runs a small family business, and recently switched from his old Windows PC to a brand-new MacBook Air. He was excited… until macOS Sequoia popped up (again) with its cheerful but mysterious update message. “What now?” he sighed, coffee in hand. … Read more
“I think I broke it.” That was the first thing Margaret said when she called me—panic in her voice, mouse clicking furiously in the background. She was newly retired, and had just bought her first Mac. After a lifetime of PC use at work (mostly Excel, email, and avoiding IT at all costs), she’d decided … Read more