“Why Is My iPhone Always Full?” Margaret, 52, was baffled. She didn’t watch movies on her iPhone, didn’t game, and barely took selfies. So why did she keep getting that dreaded message: “Storage Almost Full”? She’d deleted a few apps. That helped for a day. She even stopped taking photos of her garden (which she loved). … Read more
“I Thought I Was Too Old to Learn a Mac” That’s exactly what Walter told me when we first spoke. Walter is 65, retired from his job in accounting, and a proud grandfather of three. Until recently, he’d been using the same clunky old Windows PC for over a decade—mainly for emails, spreadsheets, and the … Read more
“Wait, What Did She Just Download?” It started with a puzzled phone call from a dear friend named Laura.She had just handed her iPhone to her 9-year-old granddaughter to play a “math game” during a family dinner. Twenty minutes later, she discovered the child had somehow found a chat-based app, downloaded it, and—thankfully—typed only gibberish … Read more