“I’d rather call—I never know if I’m texting the right way.” That’s what Joan told me during our first iPhone lesson. She’s 52, recently bought her first iPhone, and until a few weeks ago, thought of texting as something best left to “the kids.” She had a few good reasons: If any of that sounds … Read more
“I Just Pressed the Button… and Nothing Happened” Last winter, I got a nervous call from Irene, a 52-year-old florist from Ohio who had recently switched from her old Windows PC to a brand-new MacBook Air. “Simone,” she whispered, “I think I broke it. It won’t even start.” If you’ve ever pressed your Mac’s power button … Read more
“My iPhone Just Froze… Again!” When Ellen called me—her voice equal parts confused and apologetic—she opened with a line I’ve heard more times than I can count: “I don’t know what I did, but now my iPhone won’t do anything!” Ellen is 52, a warm and witty retired nurse who uses her iPhone daily to check … Read more